New Labour Hire Licensing System

A new business system for processing Labour Hire Licence applications is due to be rolled out on 4 July 2025.

There may be some delays to processing timeframes as a result of the new system. WorkSafe ACT requests your patience while we navigate the new system.

Any telephone or email enquiries will be actioned within 10 business days.

I made an application for a new licence or renewal of a licence before 4 July 2025 but haven’t heard anything yet.

If you made your application prior to 4 July 2025, your application has been received and is currently being assessed.

If any additional information or clarification is required, a licensing officer will be in contact with you to seek this information. Please check your emails for correspondence from the Labour Hire Licensing team.

Your licence application will not progress until all required information has been received by the team.

I need to make an application for a new licence or renewal of a licence on or after 4 July 2025.

The new business system used for processing Labour Hire Licence renewal applications requires all information to be uploaded into an online business portal.

Prior to uploading any information into the business portal, you will need to submit an application for a New Business Portal Account by following the steps as per the diagram below. Applications for a New Business Portal Account could be made through the link here.

Once you have submitted your application for a New Business Portal Account, the information needs to be checked and approved by a WorkSafe ACT officer. These approvals can take 1-2 business days to process, and sometimes longer if clarification of any information is required. You will receive an email once your New Business Portal Account has been approved.

Once your New Business Portal Account has been approved, you can lodge renewal of your Labour Hire Licence through your Business Portal found under the ‘My Business profile’ option.

Application for a new Labour Hire Licence can be lodged without a New Business Portal Account by following the steps found online here.